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CUSTOMER SERVICE                       

WHERE ARE YOU LOCATED?

World Headquarters: St. Louis, Missouri USA

USA Warehouse: Elizabethtown, Kentucky USA

UK Warehouse: Stoke-on-Tren, United Kingdom
WHAT ARE YOUR BUSINESS HOURS?

Monday through Friday 9:30  A.M. to 5 P.M. CST.
Open Saturdays during Prom season 10 AM to 3 PM CST.
HOW CAN I CONTACT YOU?

SALES

WHAT MARKETS DO YOU ATTEND?
DO YOU HAVE SALES REPS?

Our experienced in-house staff provides outstanding Customer Service to our Retail Partners.  Contact us directly.
CAN I RETURN AN ORDER?

All sales are final. For more information, please view our Terms & Conditions. 
HOW DO I KNOW YOUR COMPANY'S POLICIES?

Read our Terms & Conditions. 

SIZING

WHERE CAN I FIND YOUR SIZE CHART?
HOW DO I MEASURE FOR A PLUS SIZE GOWN?

Watch our video for How to Measure your curvy customers.
It's a great sales tool for your store staff. 

Bust: Measure all the way around the fullest part of her chest over, not under, the bra cups.

    Waist: Measure all the way around the narrowest part of her body, just above her belly button.

    Hips: Have her stand with her feet and legs together then measure all the way around the fullest part of her lower body. 

    Step 1: 

    Use a cloth measuring tape to measure your customer's bust, waist and hips. . Avoid a metal tape measure. You won't get accurate results!

    • Wrap the measuring tape around her body snugly. Be carefully not to make it too tight!
    • Write down each customer's measurements for your records. 

    Step 2: 

    Compare your customer's measurements with the bust, waist and hips measurements on the Sydney's Closet size chart.

    The dress must be large enough to fit the bust, waist and hips.

    Tip: If any measurement is too small, take a larger size. Between sizes? Always order the larger one!

    Step 3: 

    Never guess!

    • Sizes for special occasion dresses vary widely depending on the designer.
    • Select a dress style that fits and flatter sher curves.
    • Focus on fit not size.
    • Tell your customer to plan on alterations.
    • Letting out a dress is almost never an option.
    • Between sizes? Get the larger one.
    HOW DO YOUR DRESSES FIT?

    We've earned a fabulous reputation for our perfected fit that flatters the curves of full-figured teens and women. Remember, if you can zip the dress you can sell it!  View our Size Chart.
    WHAT SIZES DO YOU OFFER?

    Our sizing varies by Collection:

    ✓ Tease Prom: sizes 14-32
    - Select style available in size 10 & 12

    ✓ Sydney's Prom:  Sizes 14-32
    - Select styles available to size 40

    ✓ Johnathan Kayne for Sydney's Closet: sizes 10-24
    - Select style available in sizes 26-32

    ✓ Michelle Bridal: Sizes 14-32
    -Select styles available to size 40
    -Sizes 10 & 12 available for speical order only

    ✓ Sydney's Bridal: Sizes 14-32
    -Select styles available to size 40

    ✓ Sydney's Evening: Sizes 14-32
    -Select styles available to size 40

    ✓ Celebrations: Sizes 14-32

    GENERAL

    CAN I BUY DRESSES ONLINE?

    Authorized Retailers can purchase dresses online through our wholesale website.
    CAN I RESERVE A DRESS ONLINE?

    Yes,  Authorized Retailers can reserve a dress for 48 hours. Choose the payment option "Reserve a Dress" at checkout.

    HOW DO I KNOW IF A STYLE IS IN STOCK?

    You can check stock online or you can call our office at 314.344.5066 during regular business hours. We’d be glad to check inventory for you and take your order on the phone.
    IS THE ONLINE STOCK LIVE?

    Yes! Remember, you must be logged into your Authorized Retailer account to check live inventory.
    WHAT IF A STYLE IS NOT IN STOCK IN THE SIZE OR COLOR I NEED?

    Call us at 314.344.5066 to check if:

    • you can place a Special Order for that style.
    • if the dress is discontinued.
    • the style is on re-order in the size and color you need and can ship in time for your customer's wear date.

    PRICING & PAYMENT

    WHAT CREDIT CARDS DO YOU TAKE?

    AMEX, Master Card, Visa and Discover
    WHAT OTHER FORMS OF PAYMENT DO YOU TAKE?

    ACH, C.O.D., PayPal, and wire transfers

    The C.O.D shipment fee is $18.00 USD.
    DO YOU OFFER TERMS?

    Terms are reserved exclusively for established customers.
    DO YOU HAVE ANY UP-CHARGES?

    Yes, for sizes 34+, there is an upcharge. Please view our price list or the product for the upcharge breakdown.

    SHIPPING

    WHERE DO YOU SHIP FROM?

    Our primary warehouse is in Elizabethtown, Kentucky USA.

    We have a new warehouse for our UK and EU sales located in Stoke-on-Trent, United Kingdom.

    HOW FAST DO YOU SHIP?

    Orders typically ship within one business day of payment.
    CAN I USE MY SHIPPER ACCOUNT?

    Yes! There is a $2 per dress fee to use your own UPS account.

    Please call us to make special arrangements.
    WHEN DO YOU SHIP PROM STOCK ORDERS?

    Start ship date is As Ready or 12/31.  Complete ship is 2/28.
    WHEN DO YOU SHIP BRIDAL/EVENING STOCK ORDERS?

    Start ship date is As Ready or 12/31. Complete ship date is 3/31.
    DO YOU DROPSHIP?

    Yes, we drop ship Continental US only for $15.00 USD an order.

    Are you ready to become an Authorized Retailer?

    Let us help you find the solution to grow your profitable business.

    Let's Apply for Authorized Retailer