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CUSTOMER SERVICE                       

WHERE ARE YOU LOCATED?

St. Louis, Missouri USA
WHAT ARE YOUR BUSINESS HOURS?
Monday through Friday 9:30  A.M. to 5 P.M. CST.
Open Saturdays during Prom season 10 AM to 3 PM CST .
HOW CAN I CONTACT YOU?
Click here!  

 SALES

WHAT MARKETS DO YOU ATTEND?

Atlanta, Dallas and Harrogate, UK. Click here for our Market Calendar.
DO YOU HAVE SALES REPS?
No. Our experienced in-house staff provides outstanding Customer Service to our Retail Partners.  Contact us directly.
HOW DO I KNOW YOUR COMPANY'S POLICIES?
Read our Terms & Conditions. 

SIZING

WHAT SIZES DO YOU OFFER?

All our Collections are available in sizes 14 to 24.

  • Tease Prom:  select styles available to size 32
  • Sydney's Prom:  select styles available to size 40
  • Michelle Bridal:  select styles available to size 32
  • Sydney's Bridal:  select styles available to size 40
  • Sydney's Evening: select styles available to size 40
  • Celebrations:  select styles available to size 32

HOW DO YOUR DRESSES FIT?
We've earned a fabulous reputation for our perfected fit that flatters the curves of full-figured teens and women. Remember, if you can zip the dress you can sell it!  View our Size Chart.


GENERAL

CAN I BUY DRESSES ONLINE?

Authorized Retailers can purchase dresses online using a credit card only
CAN I RESERVE A DRESS ONLINE?
Yes,  Authorized Retailers can reserve a dress for 48 hours. 
HOW DO I KNOW IF A STYLE IS IN STOCK?
You can check stock online or you can call our office at 314.344.5066 during regular business hours. We’d be glad to check inventory for you and take your order on the phone.
IS THE ONLINE STOCK LIVE?
Yes! Remember, you must be logged into your Authorized Retailer account to check live inventory.
WHAT IF A STYLE IS NOT IN STOCK IN THE SIZE OR COLOR I NEED?

A: Call us at 314.344.5066 to check if:

  • you can place a Special Order for that style. 
  • if the dress is Discontinued.  
  • the style is on re-order in the size and color you need and can ship in time for your customer's wear date.

PRICING & PAYMENT

WHAT CREDIT CARDS DO YOU TAKE?

AMEX, Master Card, Visa and Discover
WHAT OTHER FORMS OF PAYMENT DO YOU TAKE?
C.O.D., PayPal, and wire transfers.
As of January 1, 2017, the C.O.D shipment fee is $13.00 USD.
DO YOU OFFER TERMS?
Terms are reserved exclusively for established customers.
DO YOU HAVE ANY UP-CHARGES?

Yes, for sizes 34+, please add:

    • Prom - $30.00 USD
    • Bridal - $40.00 USD
    • Social - $30.00 USD 

SHIPPING

WHERE DO YOU SHIP FROM?

St. Louis, Missouri USA
HOW FAST DO YOU SHIP?
Orders typically ship within one business day of payment.
CAN I USE MY SHIPPER ACCOUNT?
Yes! Please call us to make special arrangements.
WHEN DO YOU SHIP PROM STOCK ORDERS?
Start ship date is As Ready or 12/31.  Complete ship is 2/28.
WHEN DO YOU SHIP BRIDAL/EVENING STOCK ORDERS?
Start ship date is As Ready or 12/31. Complete ship date is 3/31.
DO YOU DROPSHIP?
Yes, we drop ship Continental US only for $15.00 USD an order.